SonoCue Support
SonoCue is built and maintained by Pixel & Pulse Travelers, an independent developer team. We respond to all support inquiries within 5 business days.
Email us
sonocue@pixelandpulsetravelers.com
Include your app version (Settings → About → Version) and the device you're using. If reporting an inaccurate AI response, please use the in-app Report this response button so we get full context.
Common questions
I can't sign in
If the magic-link email doesn't arrive, check your spam folder. Otherwise email us — we can verify your account manually.
I want to delete my account
See /delete-account for the two ways to do this (in-app or by email).
The AI Analyze cap (5/day) is too restrictive
The 5/day cap is intentional — both as a safety guardrail and to keep the service free for everyone. If you have a legitimate clinical need for higher volume, contact us about the SonoCue Enterprise option.
I found a clinical inaccuracy
Please email us with the finding name and what you believe is incorrect. Every entry was authored by Tricia Henderson, RDMS, with society-cited sources where available — we take corrections seriously.
Privacy and data
See our Privacy Policy for full details on what we collect, how we use it, and how to exercise your rights.